Client Communication Policy

At Hinckley Designs, we value clear and efficient communication to keep projects moving smoothly while ensuring our team can provide the highest level of service. To better support our clients, we’ve created a streamlined communication policy that outlines response times, meeting options, and emergency support.

📩 Primary Communication Channels

Email & Slack (for select clients)

We use email as our primary communication channel.
Clients with dedicated Slack channels will receive the same level of response as email.
Our standard response time:
- General Inquiries: Within 2 business days
- Urgent Requests: Within 1 business day (details below).

💡 If your request is time-sensitive, please mark it as “URGENT” in the subject line or Slack message.

🚨 Emergency Support

For true emergencies (e.g., website downtime, critical functionality failures), we offer same-day responses via our dedicated business emergency number:

📞 469-500-4935 (Call or Text)

🔹 Emergencies do not include minor edits, new feature requests, or general inquiries—those should be handled via email or Slack.

📅 Schedule a Meeting

For in-depth discussions, strategy planning, or project updates, we encourage scheduling a call.

📆 Clients can book time with us at their convenience using the following links:

💡 This ensures we can fully focus on your needs without interruptions!

📊 Optional Monthly Strategy Meetings

For our more dedicated clients who require ongoing strategic support, we offer a monthly recurring meeting to:
✅ Review completed tasks
✅ Align on priorities
✅ Plan future initiatives

If you’d like to opt-in to monthly check-ins, let us know, and we’ll schedule a standing meeting!

Final Notes

This policy is designed to create clear expectations while allowing our team to provide the best service possible.
We appreciate your understanding and partnership in helping us maintain an organized and efficient workflow.
If you ever have feedback on how we can better support you, we’d love to hear it! Email us support@hinckleydesigns.com

Thank you for being a valued client, and we look forward to continuing to help your business thrive. 🚀

Warmly,
The Hinckley Designs Team