Hinckley Designs Case Study - Plunk Smith - Legal Services Full Website Redesign

FULL WEBSITE REDESIGN

PROJECT OVERVIEW

From an outdated website to a modern digital experience built for trust and usability.

Plunk Smith needed a website that reflected the professionalism and expertise of their legal practice while making it easier for prospective clients to navigate, understand their services, and take the next step.

Their previous website lacked visual hierarchy, modern design standards, and an intuitive user experience. Information was difficult to scan, calls to action weren’t clearly defined, and the overall experience no longer reflected the quality of the firm.

Hinckley Designs partnered with Plunk Smith to completely redesign their website—creating a modern, polished experience focused on improved usability, stronger credibility, and a seamless journey for prospective clients.

Industry

Legal Services

Services

Strategy, Design, Build

Timeline

10 Weeks

Platform

WordPress + Elementor

The Challenge

A respected law firm with a website that no longer reflected its reputation

Plunk Smith had built years of trust with their clients, but their digital presence wasn’t delivering the same level of confidence.
Key challenges included:

  • Outdated visual design that diminished first impressions
  • Inconsistent page layouts and content hierarchy
  • Navigation that made important information difficult to find
  • Limited opportunities for visitors to easily contact the firm
  • A user experience that wasn’t optimized for today’s web standards
  • Instead of reinforcing credibility, the previous website created unnecessary friction for potential clients looking for legal guidance.

Strategy, Solution & Results

A strategic redesign focused on clarity, trust, and a better client experience

Rather than simply refreshing the appearance, we reimagined the website from the ground up with usability and user experience at the center of every design decision.

Our work included:

  • Modernizing the overall visual identity while maintaining professionalism
  • Creating a cleaner information architecture for easier navigation
  • Improving UX/UI to make content more intuitive and accessible
  • Designing consistent layouts across every page
  • Introducing stronger calls to action to encourage client inquiries
  • Optimizing the website for desktop and mobile experiences

The result:

A clean, modern website that better represents the Plunk Smith brand while providing visitors with a more intuitive experience from start to finish. The redesigned site makes it easier for prospective clients to learn about the firm’s services, navigate key information, and confidently reach out for legal support.

Inspired? Let’s Make It Real.

Every case study started with a conversation. Let’s explore what’s possible for your brand, website, or next big idea.

Book a Discovery Call - Hinckley Designs

A Look Behind The Build

Hero Section

A stronger first impression that immediately establishes trust.

We redesigned the homepage with a modern, professional hero section that clearly communicates who Plunk Smith serves while creating a polished first impression. Strategic messaging and visual hierarchy help visitors quickly understand the firm’s expertise and confidently continue exploring the site.

Practice Areas

Organized legal services into a clearer, more intuitive experience.

We restructured the firm’s practice areas into an easy-to-navigate layout that improves readability and helps prospective clients quickly identify the services most relevant to their needs.

Attorney Profiles

Designed to build credibility through the people behind the practice.

We created dedicated attorney profile sections that showcase experience, professionalism, and approachability—helping establish trust before a prospective client ever makes contact.